Shipping policy

Shipping Policy

We aim to process and dispatch orders as quickly as possible.

Processing Times

Most orders are made to order and will be dispatched within 3–7 business days.

Personalised or larger orders may take a little longer. If there are any significant delays, we’ll contact you.

Shipping

We ship orders within Australia and internationally.

For domestic Australian orders, delivery generally takes 2–7 business days after dispatch.

For international orders, delivery can take up to 2 weeks or longer, depending on the destination, customs and the delivery service used.

Shipping costs are calculated at checkout based on your location and order.

Please note that delivery times are estimates and may vary due to carrier delays, public holidays, customs or circumstances outside our control.

Incorrect or Delayed Deliveries

Please make sure your shipping address is correct before placing your order. We are not responsible for delays or additional costs caused by an incorrect or incomplete address.

If your order appears to be delayed or has not arrived within the expected timeframe, please contact us at pauline@mascamakes.com and we’ll look into it.